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MCR Makes the Grade!

April 25, 2014 by  
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Mellon Certified Restoration Returns Students to School in Just Three Days!

When C.G. Johnson Elementary fell victim to a broken water pipe in the early morning hours of Wednesday, January 8th over half of the school was damaged by water. As a previous customer, the Dubois Area School District was already familiar with our experience in getting our commercial customers back to business faster. Or in this case, getting students back to learning faster! Superintendent Mark Heckman says, “Having experienced MCR’s professionalism and knowledge at another large water loss in the school district, I knew they were the right company to call.”

Despite being an hour outside of the typical service area for our Harrisburg Branch, our crews were able to arrive just a few hours after the pipe broke.  Setting to work immediately we began demolition and deployed our large loss mobile desiccant dehumidifier, space dehumidifiers and ample supply of fans strategically throughout the 24,000 square feet affected by water damage. In just three days we successfully dried and inventoried contents in approximately half of the rooms inside the school including numerous classrooms, storage areas, server room, special needs area, restrooms, lounges, and hallways. Working through the weekend to restore the school to safe operations we were able to return students to class just three school days after the initial loss.

Thanks to our quick action the school’s vital functions were restored quickly, but physical education activities in the gymnasium would need to be temporarily suspended while the gym floor received continued work. Thanks to our expert tenting of the wet hardwood gym floor we were able to minimize drying required and maximize our ability to save the gym floor.  Needing just a final sanding and refinishing we were able to spare the insurance company the costs and time involved in replacing the hardwood. The elementary school’s Principal Edward Dombroski, was very grateful for our quick response and dedication to the project. “Thanks to Mellon Certified Restoration we were able to minimize the disruption to the students’ education. They even went the extra mile for us and our insurance company to restore the gym floor rather than replace it. Mellon knows what’s important to a school and is definitely the right choice for our emergency service needs.”

Restoration Specialists Honored!

March 27, 2013 by  
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Mellon Certified Restoration Honored As

Successful Small Business in Pennsylvania!

“Strong work ethic. Dedication. Loyalty.” These are just a few of the heartfelt words that Jim Mellon, President of Mellon Certified Restoration, named as defining charac teristics of the staff that helped to develop his flagship one-office venture into the flourishing seven Pennsylvania locations it has become. Pennsylvania Lieutenant Governor Jim Cawley acknowledged this success by touring and speaking at the headquarters of Mellon Certified Restoration. Lt. Governor Cawley led the state’s disaster recovery taskforce in the wake of Hurricane Irene and Tropical Storm Lee.

  During his visit, the Lt. Governor was given a personal tour of the Philadelphia Metro branch’s fully stocked warehouse, specialty services vehicles, and state of the art restoration equipment. The Lt. Governor took special interest in our custom designed Mobile Ultra Sonic Cleaning Lab & Equipment (MUSCLE) which utilizes Ultra Sonic cleaning technologies to reduce breakage during the cleaning process. This can be very efficient in losses involving large quantities of salvageable contents.

   Lt. Governor Cawley stated during his speech, “we wanted to empower a risk taker, an entrepreneur, a guy like Jim Mellon to do whatever it is he does best.” Citing his own personal experience with property damage he added, “I know it takes a special kind of person to do what you folks do. You must be doing it well to have been in business for over 30 years.” This special appearance by the Lt. Governor was attended by local community leaders, media, and company employees. Jim Mellon wrapped up a proud day in Mellon Certified Restoration’s history stating, “Our success is based on showing our customers that we care. This philosophy has been essential to our success over the last 31 years.”

See a video of the tour on our website under “News” or on our Facebook page!

MCR Hurricane Sandy Response

November 21, 2012 by  
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Despite an increased workload in our Pennsylvania based offices our President Jim Mellon and our Corporate Emergency Service Director Chris Maluchnik (WRT, FST, HST, ASD, CDS, CMP, OSHA Authorized Construction Safety Trainer) were on-site providing emergency services to a number of homes in Sea Isle City, just a short 48 hours after Hurricane Sandy assaulted the state of New Jersey. From there, word quickly spread to homeowners in Ocean City, Wildwood and beyond that a well known, licensed contractor was here to help! As calls continued to come in, Jim and Chris mobilized over 50 crew and management team members to the New Jersey shore. As you can see by the map below, we are now restoring homes and businesses all over the coastline of New Jersey – 70 miles between the Northern and Southern most clients.

MCR's Response to Hurricane Sandy in New Jersey

As early responders to the shore, we also had to contend with power and water supply issues. Using every available resource from our seven branch offices and our close relationship with our vendors we were able to establish the necessary resources to begin working immediately. Our crews and managers worked 12 hours each day for three weeks straight to complete water damage restoration on over 80 different properties.  The class 3 water damage that was present in New Jersey required us to demolition drywall, remove sodden insulation, and tear out subflooring. Sadly with the amount of water, debris, and possible contaminants brought onshore by Sandy, most personal items and furniture were beyond salvaging.

“The news coverage and pictures do not even come close to conveying what actually seeing this kind of devastation is like,” says Matt Dishner Business Development Representative for Mellon. “Historic, family owned homes passed down from generation to generation with original hardwood floors and architectural features have been crumbled. Everyone who we’ve met has said they don’t ever remember having a storm this bad.”

Pictures below show you some of the all too common views at the Jersey Shore the last few weeks. In just three short weeks our self-sacrificing crews have accomplished an amazing amount of work. “Neighbors helping neighbors, family and friends rallying together to help one another – it’s the spirit of humanity that helps you wake up and go to work each day. Knowing that the spirit of the community is rallying together to help one another is one of the biggest motivating factors in our profession,” says Doug Morrow, Business Development Manager for Mellon Certified Restoration.

 Thank you to everyone who put their own comfort aside and their personal lives on hold to help our clients in New Jersey start anew. In a few months we’ll be able to proudly share pictures of homes, businesses, and communities that you’ve caringly, professionally helped to rebuild!

Water Damage Restoration Training

September 14, 2012 by  
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Mellon Certified Restoration has a long history of investing in the training and education of our employees. MCR has even developed thier own version of a water damage restoration class called Mellon’s Effective and Efficient Drying System (MEEDS). Among other industry training classes, all new employees attend this class which is taught in-house by Frank Panico, CR (Vice President & Branch Manager) to help advance their knowledge of water damage mitigation and proper drying procedures.

On September 18th, employees from each of our seven regional offices will be coming together at the Philadelphia Metro office to attend the annual MEEDS class. Our Business Development Support Representative Samantha set out to find out what MEEDS was all about. Read the interview she had with Frank below to get the scoop on MEEDS!

Samantha: Frank, thanks for taking time to let me quiz you about the MEEDs class.

Frank Panico: Sure, I’m always happy to help.

SG:  Let’s start at the beginning. When was the first ever MEEDs class held? Who taught it?

FP: The first class we held in house was in 2006. It was taught by Bob D’Alfonso (Property Loss Specialist in our HV office), Jim Mellon (President) and myself. I handled a majority of the training, but Jim and Bob specialized in certain areas that they taught. Over time, I began to do the class on my own because it was more streamlined for the staff.

SG:  Wow – 2006! Over the past 6 years, how has the class changed?

FP: The class has changed slightly each year to include new equipment and chemicals that we’ve purchased. The industry changes by leaps and bounds since I first started with MCR over 25 years ago. To make sure we’re doing the best possible job, we need to keep updating our companywide skill set.

SG: I’ve heard that this class is one that we schedule after other Water Damage Restoration training – why is that?

FP: We schedule this as the second building block in learning water mitigation because it takes the principles in the ANSI/IICRC S500 standards guide, the equipment they introduce you to, and breaks them down further. It also allows us to explain how our internal procedures align and support those standards. We’ve found that it is helpful to the learning process for our trainees to hear the material repeatedly.

SG: Tell me about the ideal student.

FP: The ideal student would be one that simply wants to learn. One of my first statements in class is “what is the one reason why we fail?” and the answer is “laziness”. Generally, in the event of almost all failures we have not effectively utilized our resources. I believe that if we are in a situation where we are unsure of ourselves, we must tap all of our resources to get the best result or we are simply being lazy. In the class, part of what I teach is identifying where the resources are.

SG: What do you actually learn about in the class?

FP: All facets of entry level drying, equipment calculations, setting up drying chambers, drying wood flooring, meter usage, and so on. We also talk about the science and mathematics behind drying as well as discussing different products that can be used for mold remediation.

SG: I have to ask – what’s a drying chamber?

FP: A drying chamber is a unit that we set up to reduce the amount of area to dry. That way if only part of a large space is affected we’re not unnecessarily using additional equipment to dry what’s already dry.

SG: We know you’re a good teacher and that you are an obvious expert. Tell me about why you are doing it – what is your favorite part?

FP: All of it – I love teaching people. The best part is seeing them realize that big words and standards are simple in the end.  What may have intimidated them initially is nothing more than simple, basic science once explained. To maximize learning, I try to keep it high energy and humorous. I love seeing people get engaged and asking questions.

SG: Will there ever be a MEEDs 2?

FP: I see that in the future.

SG: How does the MEEDS class help our customers?

FP: In the end, it helps the customer because MCR is training our staff to do the best possible job as efficiently as possible while minimizing disruptions as much as possible. By training all our staff on this, we are staying up to date with the industry and ensuring consistency in our internal procedures. Our goal is to save insurers money on claims and get home/business owners back to normal as quick as possible.

Stay tuned for an update next week with pictures from the MEEDS class!